New house Kitchen Fittings Hell

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April 17, 2006 at 11:36 pm #6306

lawrenso

Hi,

I am so glad that I have found this site, and we need some

advice. We purchased our home, newly built 18 months ago, and have numerous concerns about our kitchen (as well as the rest of

the house!!!), and we have got the NHBC involved. The issues that we have are

1. Should an Extractor Hood be tiled

behind (leaving gaps at the narrowest points where the tiler couldn’t get in

2. The Kitchen and utility room sinks do

not sit flush to the worktop, with some parts being 4-5 mm above the worktop showing some type of sealant underneath. The

builders comments were, well if you want a sink to sit flush looks like you will have to buy a new one then!!! It seams that

the NHBC agree with him (at the moment)

3. The tiling is of poor standard and I wish I could attach pictures here. The

tiler did not like cutting tiles it appears. The spacing between the tiles varies along the length to make sure he lays

complete tiles, especially under the window. Even with this we have a gap of @>1cm at each corner (it is an enclosed L – no

open ends). He has done something simular in the utility, however has brought the tiles past the end of the worktop, and then

the silver edging strip starts in mid air (or mid wall). Also, the exposed tiling not under the wallunits actually run below

the bottom cornice of the units, stepping up behind the cornice – obviously the tiler did not want to remove the cornice and

trim it to fit.

Along with the builder fitting the black marble effect bushboard worktops (one of which was damaged but

he denies and the NHBC have sided with him) which are a pig to maintain, we are faced with the replacement of the worktops and

sinks (2 * 4m and one 3m) and several square meters of tiles to give our home the standard of kitchen it

deserves.

Would it be possible for you to give an opinion on the above points.

Cheers

Steve

April 21, 2006 at 12:07 am #6307

timfoley

Steve,

It’s always difficult to determine standard of work without

actually seeing it and what you convey certainly seems you have a valid cause for complaint.
With regard to your extractor,

can you provide further detail. If tiling was your preference then the order of works should have been such that the elevation

to which it will be fitted is tiled prior to fitting the appliance and not after.
The sink issue is a little more confusing

and depends on the type of sink used. Certain sinks employ a waterproof foam strip seal that does appear visible even when the

clips below are fixed and it may be that this is the type you speak of.
The tiling, from your description, does appear to

be sub standard and should be rectified by the builders.
Perhaps you may have been in a stronger position if you had

refused to move in unless this work was first rectified and I suggest you might now look to an independent assessor if the

builder refuses your demands.

For a more educated opinion I’m happy to look at any images you have if you wish to send

them to my e-mail t.foley@kitchensfitted.co.uk

Let us know how you go on with this Steve and good luck.

April 24, 2006 at 7:21 pm #6313

lawrenso

Hi Tim

thanks for the reply you have posted. If you

don’t mind, I will send you some photographs – will take them with my phone so they will be smaller. The sink will be hard to

capture – in fact, here is a link

http://www.photobox.co.uk/album/2762978

that has them on – not the gaps which

I will send seperate. As for not moving in, unfortunately we were moving from 200 miles away and the kitchen tiling etc was

finished in the last 3 weeks from our previous visit. This is something that I think the builder took advantage

off.

Cheers

Steve

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