I just wanted to take time to clarify a few things to clients looking to have Corian or Quartz worktops in their kitchen or bathroom project and to dispel any myths that exist when deciding whether to purchase them over the internet and in particular through our own website here at TFI.
Firstly, many of our clients, before requesting a quote over the internet, will have already received their quote from the company who are supplying their kitchen. Whether it’s an independent kitchen specialist, a High St Store such as John Lewis, Magnet or even Tesco now that they have entered the kitchen retail sector, or they may be purchasing from one of the sheds such as B&Q, Homebase or Ikea.
Great savings can be made when buying over the internet but what about the safety of your purchase and what if issues occur? Can you expect the same high level of aftercare that exists with some of the most reputable High St providers?
Wherever you make the purchase, on the web or in the High St this really depends on who you choose to make that purchase with. Some things to consider are:
- The amount of mark up being applied to the cost of your worktops, This is given as the single most popular reason a buyer arrives at our website.
- The reputation and industry experience of your supplier. Certain retailers, both on the High St and on the web, auction the quotes out to the cheapest fabricators regardless of the reputation. There are worktop internet retailers who have little or no experience in the industry and who, in turn, cannot answer your queries about worktops. Buyer Beware! Given their expert internet skills, however, they can appear at the top of a web search or pay into an ad campaign to appear at the top of listings giving buyers a false assumption that they must be offering a quality service.
- What will happen if an issue occurs? Can you trust that your supplier will deal with it in a fairly? Don’t be shy about asking your provider about their procedure should an issue occur.
- The most important factor to consider is the quality skills of a fabricator to complete your project to the highest standards. Corian is a material requiring specialist skills to fabricate and DuPont, the manufacturers, operate a Network fabricator/installer scheme that ensures the warranty exists only through approved fabricators. If any fabricator offering Corian is not a member it can only offer warranty on the material alone and not through the Network fabrication/installation scheme. The approval process is a long one and ensures that only the best fabricators become members. Don’t be fooled by any logo or sales talk that appears to confirm that a seller is part of the Quality Network. Ask and verify this first with Corian UK. Similar considerations apply to Quartz worktops and again we offer our Quartz surfaces based on the specialist skills and reputation of our partner fabricators who are the best in our business.
There are of course many more considerations not least of all cost but remember when comparing quotes to draw the comparison on a like for like basis. This is important as one provider may not be quoting you for the same specification as another.
To take our business as the model here at TFI, we apply no mark up to the quote you receive, the quote, in association with TFI, arrives to you direct from our fabricator and all transactions are made with our partner fabricators. We are fully involved in the process and interact with our clients daily to assist and educate them on the quote process and on any queries they may have.
We have however, specifically chosen who we work alongside based on their skills, prices, reputation and customer services and they in turn recognise that in working with TFI we demand the highest quality service for clients who proceed to order through us. Should issues occur and I can proudly report that in the 11 years we’ve been trading on the internet, (in addition to the 30 years we’ve worked in the kitchen industry), they have been rare and always dealt with professionally, I personally take an active role in the process to bring about a fair outcome.
We liaise with our partners daily to ensure we maintain and improve our services to the clients who visit our website in search of worktops and I believe our model is the envy of many in our industry. So the benefits to potential clients of our offerings are clear and we are very transparent about how we operate.
At present we have a great offer on Corian, Zodiaq and Luxore worktops (pictured above), and I’m please to say it is going down well with our clients. To obtain a quote go to http://www.kitchensfitted.co.uk/request_quote_special.php and if you have any questions on kitchens or worktops in general visit our forum http://www.kitchensfitted.co.uk/KitchenForum/